The aim of the Contract Management Section is to carry out the long-term competitive bidding strategy for the allocation of welfare services so that best value services can be secured. Major duties include:

	the development and implementation of policy and procedures for the allocation of welfare services through competitive bidding;
	the monitoring of contract compliance, and
	the benchmarking of performance standards to ensure continuous improvement of service quality.

Competitive Bidding

Key features include:

Management of Contract

The monitoring of service performance include:

	Regular audits of service statistics and information;
	Benchmarking of performance standards;
	Regular service reviews;
	Spot checks;
	Complaints investigation; and
	User satisfaction surveys.

Contract Services

Services currently managed under contract include:

	Enhanced Home and Community Care Services for the Elders;
	Residential Care Services for the Elders; and
	Residential Care Services for the Elders cum Day Care Unit.

The following services have been allocated under contractual agreement with service operators:

Enhanced Home and Community Care Services (EHCCS) District Name of Operator District Name of Operator Central & Western St. James' Settlement Sai Kung Haven of Hope Christian Service Islands Hong Kong Family Welfare Society Kwun Tong Hong Kong Family Welfare Society Wan Chai St. James' Settlement Sha Tin The Evangelical Lutheran Church of Hong Kong  Eastern Tung Wah Group of Hospitals Tai Po Tsung Tsin Mission of HK Social Service Division Southern Aberdeen Kai-fong Welfare Association Limited North Heung Hoi Ching Kok Lin Association Yau Tsim Mong Po Leung Kuk  Yuen Long Yan Oi Tong Limited Sham Shui Po Caritas - Hong Kong Tsuen Wan Hong Kong Family Welfare Society Kowloon City Tung Wah Group of Hospitals Kwai Tsing Hong Kong Sheng Kung Hui Welfare Council Wong Tai Sin Christian Family Service Centre Tuen Mun The Evangelical Lutheran Church of Hong Kong  Additional Information of Enhanced Home and Community Care Services (EHCCS) Remark : Contract Period from 1.8.2005 to 30.9.2008 and has been extended for 3 years to 30.9.2011.

 

Provision of Services for the Elders (Contract Homes) Service/ Mode of Bidding Name of Home Address & Tel. No. Contract Period Residential Care Services for the Elders Caritas Evergreen Home Lower Ground, 1/F and 2/F, Sai Ying Pun Community Complex, 2 High Street, Sai Ying Pun, Hong Kong Tel. No.: 2559 6685 Renewed Contract 6.12.2006 - 5.12.2011 Po Leung Kuk Merry Court for the Senior G/F and 1/F, Choi Man House and Yee Man House, Ho Man Tin Estate, Kowloon Tel. No.: 2242 1713 Renewed Contract 1.8.2007 - 31.7.2012 Residential Care Services for the Elders cum Day Care Unit Yan Chai Hospital Au Yeung Sum Memorial Elderly Home cum Day Care Unit 3/F(including Open Courtyard) and 4/F, Ancillary Facilities Block, Tsz Ching Estate, Wong Tai Sin, Kowloon Tel. No.: 2726 0699 Renewed Contract 16.1.2008 - 15.1.2013 Residential Care Services for the Elders T.W.G.Hs. Women's Welfare Club Western District, Hong Kong Residential Care Home for the Elderly No. 501, 5/F, Oi Sin House, Oi Tung Estate, Shau Kei Wan, Hong Kong Tel. No.: 3156 2111 Renewed Contract 16.4.2008 - 15.4.2013 Alice Ho Miu Ling Nethersole Elderly Care Home 4/F, Ancillary Facilities Block, Sau Mau Ping Estate, Kwun Tong, Kowloon Tel. No.: 2952 9538 Extended Contract 17.5.2008 - 31.12.2008 Residential Care Services for the Elders cum Day Care Unit Po Leung Kuk Eco-Home for the Senior Podium Level and Level 2, Fu Yun House, Fu Cheong Estate, Sham Shui Po, Kowloon Tel. No.: 2267 4579 1.8.2003 - 31.10.2008 Residential Care Services for the Elders Grace Nursing Home (Tak Tin) 4/F, 5/F and 6/F, Tak Yan House, Tak Tin Estate, Lam Tin, Kowloon Tel. No.: 3157 1368 1.5.2004 - 31.8.2009 Residential Care Services for the Elders Scenic Resort (Nursing Home) G/F (part) and 1/F - 4/F, Oi Po House, Oi Tung Estate, Shau Kei Wan, Hong Kong Tel. No.: 3195 4215 1.10.2005 - 31.3.2011 Residential Care Services for the Elders cum Day Care Unit Po Leung Kuk Comfort Court for the Senior cum Evergreen Day Care Centre for the Elderly G/F (part) and 2/F (part) - 7/F, Shing Wo House, Kwai Shing East Estate, Kwai Chung Tel. No.: 3520 2770 1.10.2005 - 30.4.2011 Residential Care Services for the Elders Oasis Nursing Home LG/2 (part), G/F (part), 1/F - 6/F and 7/F (part), Lok Foon House, Tsz Lok Estate, Tsz Wan Shan, Kowloon Tel. No.: 2155 0303 1.4.2007 - 31.10.2012 Residential Care Services for the Elders cum Day Care Unit Yuen Yuen Nursing Home cum Day Care Centre for the Elderly (Shun Lee Estate) Unit A on 2/F, 3/F and 4/F of Shun Lee Shopping Centre Phase II, Shun Lee Estate, Kowloon Tel. No.: 2341 1061 1.4.2007 - 30.9.2012 Po Leung Kuk Tin Yan Home for the Elderly cum Green Joy Day Care Centre for the Elderly 3/F and 4/F, Ancillary Facilities Block, Tin Yan Estate, Tin Shui Wai, New Territories Tel. No.: 3741 0850 1.4.2007 - 30.9.2012

Enquiries