Service Description SWD hotline <2343 2255> provides information on welfare services in the form of voice messages or facsimile transmission to callers through a 24-hours interactive voice response system. Hotline social workers are on duty from 9:00 am to 10:00 pm on Mondays to Saturdays, and from 1:00 pm to 10:00 pm on Sundays and public holidays to provide counselling, support and advice and arrange appropriate follow up services for those in-need. Outside the aforesaid duty hours, callers may leave their message on the recording machine or seek assistance from the police. They can also choose to transfer their calls to the Family Crisis Support Centre of Caritas -- Hong Kong and Multi-purpose Crisis Intervention and Support Centre of Tung Wah Group of Hospitals for assistance from social workers.
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