Home > Public Services > Support Services > Customer Services We welcome your comments, suggestions or complaints on any matters pertaining to the Social Welfare Department. You may lodge your suggestions/ complaints through the following channels :     You may contact our District Social Welfare Officer by phone, by fax, in writing or in person     Opinion box at each services centre     Customer Liaison Groups at individual services centre      Departmental Hotline Service : 2343 2255     You may send an e-mail with your feedback to swdenq@swd.gov.hk (Notes: please state your name and contact telephone numbers in the e-mail) All suggestions and complaints, whether written or oral, will be dealt with impartially and expeditiously. If you still feel that your case has not been dealt with adequately, you may write to :   The Director of Social Welfare Social Welfare Department 8th floor, Wu Chung House 213 Queen's Road East Wan Chai, Hong Kong     2005 | Important Notices | Privacy Policy Last Review Date: 22 January 2007