In Hong Kong, a wide range of welfare services for victims
of child abuse, spouse / cohabitant battering and sexual violence are
provided by the Social Welfare Department (SWD), subsidized
and non-subsidized non-governmental organizations (NGOs).
Direct application or referral by any organization to FCPSUs for services relating to child abuse and spouse / cohabitant battering cases is accepted.
Family and Child Protective Services Unit (Wong Tai Sin and Sai Kung)
Address : 3/F, Wong Tai Sin Community Centre,
104 Ching Tak Street,
Wong Tai Sin,
KowloonTel. no.: 3188 3563
Fax no.: 3421 2535
Family and Child Protective Services Unit (Sham Shui Po)
Address: G/F, Cheung Sha Wan Community Centre,
55 Fat Tseung Street,
Cheung Sha Wan,
KowloonTel. no.: 2247 5373
Fax no.: 2729 6613
Family and Child Protective Services
Unit (Kowloon City and Yau Tsim Mong)
Address: Room 803, 8/F,
Kowloon Government Offices,
No.
405 Nathan Road,
Kowloon
Tel. no.: 3583 3254
Fax no.: 3583 3137
Family and Child Protective
Services Unit (Shatin)
Address: Rm. 716, 7/F, Shatin Government Offices,
1 Sheung Wo Che Road,
Shatin,
New Territories
Tel no.: 2158 6680
Fax no.: 2681 2557
Family and Child Protective
Services Unit (Tai
Po
and North)
Address: 4/F., Tai Po Complex,
8 Heung Sze Wui Street,
Tai Po,
New Territories
Tel. no.: 3183 9323
Fax no.: 3104 1357
Family and Child Protective
Services Unit (Tsuen Wan and Kwai Tsing)
Address: 21/F, Tsuen Wan Government Offices,
38 Sai Lau Kok Road,
Tsuen Wan,
New Territories
Tel. no.: 2940 7350
Fax no.: 2940 6421
Family and Child Protective
Services Unit (Tuen Mun)
Address: 4/F, On Ting/Yau Oi Community Centre,
On Ting
Estate,
Tuen Mun,
New Territories
Tel. no.: 2618 5710
Fax no.: 2618 7976
Family and Child Protective
Services Unit (Yuen Long)
Address: G/Fl., Wah Long House,
Tin Wah Estate,
Tin Shui
Wai,
New Territories
Tel. no.: 2445 4224
Fax no.: 2445 9077
Integrated Family Service
Centres/Integrated Services Centres
While social workers of FCPSUs will take up child abuse
and spouse / cohabitant battering cases known to SWD, Integrated
Family Service Centres (IFSC)/Integrated Services Centres
(ISC) run by NGOs also provide counselling and tangible
assistance to help victims of child abuse, spouse / cohabitant battering
as well as their family members.
For victims of sexual violence, social workers of IFSCs/ISCs
from both SWD and NGOs provide counselling services,
crisis intervention, therapeutic and supportive groups,
escort for report to the Police, if needed, and arrange
referrals for other services including clinical psychological
service, financial assistance, legal service,
schooling arrangement, job placement, housing assistance (e.g. compassionate
rehousing, conditional tenancy) and other
community resources.
Direct application or referral by any organization
to IFSCs/ISCs is accepted. A list of IFSCs/ISCc can
be downloaded
here.
Medical Social Services
Child abuse, spouse / cohabitant battering and sexual violence cases
may come to the notice of the medical social workers
in public hospitals and specialist out-patient clinics
through hospital personnel, police or other organizations,
and through direct approach by patients or their families.
The medical social workers also provide counselling,
tangible services and arrange referrals for rehabilitation,
community services and so forth to help the victims
of child abuse, spouse / cohabitant battering and sexual violence
cases and their family members.
A list of Medical Social Services Units can be downloaded
here.
Clinical Psychological Service
The
clinical psychologists of the five Clinical Psychology
Units of SWD provide assessment and treatment services
to abusers and victims of domestic and other sexual
violence if they present symptoms of psychopathology.
In addition, the clinical psychologists also provide
consultation on the management of victims and abusers
to social workers of SWD. Persons in need of clinical
psychological service should approach other SWD service
units for referral.
Assistance from clinical psychologists in the management
of domestic and sexual violence cases is also available
from some Integrated Family Services Centres and Integrated
Services Centres of NGOs and major general hospitals
of the Hospital Authority. The former mainly accept
referrals from Integrated Family Services Centres and
Integrated Services Centres, or in some instances other
service units, of designated NGOs. For the latter, referrals
are normally accepted from doctors or psychiatrists
only. Unless they are known cases to the psychiatric
services of the Hospital Authority, cases are usually
followed up when they are receiving in-patient treatment
only.
Victim Support Programme for Victims of Family Violence
In collaboration with social workers, Tsui Lam Centre of Po Leung Kuk, provides Victim Support Programme to victims of family violence throughout the territories. The Programme aims at reducing their feeling of fear and helplessness by providing them a package of services ranging from information, emotional support and escort service when undergoing legal proceedings or facing sudden changes in life. You may approach your social worker for the service.
Witness Support Programme for Child Witnesses
In strengthening support to the children (including abused children)
serving as witnesses in criminal proceedings, the SWD in cooperation with
the Police has set up the Witness Support Programme?in which support persons
would be arranged to accompany the abused children who have to give evidence
in Court through a live television link system. The support person provides
emotional support and help the child witness feel comfortable during the trial process.
Information Package for Child Witness
Booklet for Child Witness aged 5 to 9
(Chinese Version only )(
PDF
Document)
(
Word Document)
Booklet for Child Witness aged 10 to 18
(Chinese Version only )(PDF
Document)
(Word Document)
Booklet for Parent and Carer of Child Witness
(Chinese Version only )(PDF
Document)
(Word Document)
Refuge Centres for Women
Five refuge centers (addresses to be kept confidential) provide temporary accommodation and supportive services to women and their children who are facing domestic violence or family crisis. They are Wai On Home for Women, Harmony House, Serene Court, Sunrise Court and Dawn Court. Refuge centres accept admission on a 24-hour basis.
Direct application or referral by any organization to refuge centres is accepted.
Wai
On Home for Women Hotline : 8100 1155 
Website: http://www.poleungkuk.org.hk
Harmony
House Hotline :
2522 0434
Website: http://www.harmonyhousehk.org
Serene
Court Hotline : 2787
6865
Website: http://www.cfsc.org.hk
Sunrise Court Hotline: 8100 1155
Website:
http://www.poleungkuk.org.hk
Dawn Court Hotline :
8100 1155
Website: http://www.poleungkuk.org.hk
Multi-purpose Crisis Intervention and Support Centre (CEASE Crisis
Centre)
The
CEASE Crisis Centre, operated by the Tung Wah Group of
Hospitals, provides comprehensive support to victims of
sexual violence and individuals / families facing domestic
violence or in crisis. Services include 24-hour
hotline, immediate outreaching and short-term
accommodation service.
Direct application or referral by any organisation to
CEASE Crisis Centre is accepted
(CEASE Crisis Centre
24-hour Hotline : 18281
Website
: http://ceasecrisis.tungwahcsd.org)
Family Crisis Support
Centre
The Family Crisis Support Centre
(FCSC) operated by
the Caritas-Hong Kong provides time-out facility and
an integrated package of services in helping people
under extreme stress or facing crisis to manage their
emotions and seek positive solution to family problems,
including domestic violence.
Direct application or referral by any organization
to FCSC is accepted ( Family Crisis Support Centre 24-hour Hotline 18288
Website: http://fcsc.caritas.org.hk )
Batterer Intervention Programme
In addition to the protection of the victims of spouse / cohabitant battering, counselling service is also provided for batterers having used violence against their spouse / cohabitant. Most of Batterer Intervention Programme (BIP) are psycho-educational groups. The major objective is to help the batterers control their use of physical violence and other forms of partner abuse. Other objectives are to enhance their emotional control, non-violent conflict resolution and marital relationship, etc.
Pamphlet on BIP for male batterers in SWD can be download here.
(
PDF Document
)
( Word
Document Chinese version only)
Approved Programme by DSW - Anti-Violence Programme
To enhance the prevention of domestic violence and strengthen protection to victims, the Domestic Violence Ordinance was amended on 1 August 2008 and renamed as Domestic and Cohabitation Relationships Violence Ordinance on 1 January 2010. If a person has been molested by his / her spouse / former spouse / cohabitant / former cohabitant / relatives (hereinafter called "the Other Party"), he or she may make an application to the District Court for an injunction against the Other Party. If the Court is satisfied, the Court may grant an Injunction containing Non-molestation Order. Under such circumstances, the Court may also order the Other Party to participate in an Anti-violence Programme (AVP) seeking to change his / her attitude and behaviour that lead to the granting of such injunction.
The AVP is a psycho-educational programme, provided by non-governmental organisations as approved by the Director of Social Welfare. The AVP aims to reduce the risk of reoccurrence of violence / abuse and enhance the safety of spouses and / or family members of the batterers. The programme consists of 12 to 14 sessions conducted by professionals.
Guide to Participants of Approved Programme under Domestic and Cohabitation Relationships Violence Ordinance can be download here.
** If you wish to apply for injunctions under Domestic and Cohabitation Relationships Violence Ordinance (Cap 189), please visit the website of Hong Kong Judiciary.
Website : http://www.judiciary.gov.hk/en/crt_services/pphlt/html/dov.htm
Hotline Service
SWD hotline provides information on welfare services in the form of voice messages or facsimile transmission to callers through a 24-hours interactive voice response system. SWD Hotline social workers are on duty from 9:00 am to 5:00 pm on Mondays to Fridays, and from 9:00 am to 12:00 noon on Saturdays to provide counselling, support and advice and arrange appropriate follow up services for those in-need. Outside the aforesaid duty hours, callers can choose to transfer their calls to the Hotline and Outreaching Service Team operated by Tung Wah Group of Hospitals for assistance from social workers. They may also leave their message on the recording machine or seek assistance from the police.
CEASE Crisis Centre 24-hour Hotline: 18281
Website:
http://ceasecrisis.tungwahcsd.org
Family
Crisis Support Centre 24-hour Hotline: 18288
Website: http://fcsc.caritas.org.hk
Men Hotline
Caritas-Man's Hotline : 2649 1100
[Wednesday: 2:00 pm-5:00 pm]
Website:http://family.caritas.org.hk/ser/hotline.html
Harmony House Third Path Man's Services : 2295 1386
[Monday, Wednesday, Friday: 2:00 pm-10:00 pm]
Website: http://www.harmonyhousehk.org/eng/serviceimage/service5_eng.htm
Po
Leung Kuk Men's
Hotline: 2890 1830
[24 Hours]
Website: http://www.poleungkuk.org.hk/en/20090826522/integrated-family-services/hotline-service.html
Women Hotline
Harmony House 24-hour Women Hotline :
2522 0434 [24 hours]
Website:
http://www.harmonyhousehk.org/index.asp
HK Association for the Survivors of Women Abuse
(Kwan Fook) Hotline service : 3145 0600
[Monday-Thursday: 10:00 am-1:00 pm, 2:00 pm-5:00 pm]
Victims of Sexual Violence
CEASE
Crisis Centre 24-hour Hotline: 18281
Website: http://ceasecrisis.tungwahcsd.org
RainLily: 2375 5322 [Monday-Friday: 9:00
am-10:00 pm Saturday: 9:00 am-1:00 pm]
Website: http://rainlily.org.hk
Child Abuse
Against
Child Abuse : 2755 1122
[Monday-Friday: 9:00
am-5:00 pm
Saturday: 9:00 am-1:00 pm]
Website:http://www.aca.org.hk
End
Child Sexual Abuse Foundation : 2889 9933
[Monday-Friday: 10:00 am
- 6:00 pm]
Website:http://www.ecsaf.org
Suicide
Prevention
The
Samaritan Befrienders
Hong Kong
: 2389 2222 [24 hours]
Website:http://www.sbhk.org.hk
Suicide
Prevention Services: 2382 0000 [24 hours]
Website:http://www.sps.org.hk
The
Samaritans 24 Hour Multi-Lingual Suicide Prevention
Service: 2896 0000
Website:http://www.samaritans.org.hk/
Crisis Intervention Team
on Family Violence (CIT)
Harmony House has set up the crisis intervention team in
A&E Department of TMH, UCH, POH and TKOH to render
immediate crisis intervention and support to domestic violence cases. Tel No. : 2959 3657 (
Tuen
Mun
Hospital
), Tel No. : 2310 0126 (
Tseung
Kwan
O
Hospital
& United
Christian
Hospital
), Tel No. : 2959 3657 (Pok Oi Hospital). Social
worker on duty : Tuesday, Wednesday, Thursday, Friday and
Saturday : 7:00 pm to 12:00 mid-night (including public
holidays).
Website: http://www.harmonyhousehk.org/eng/serviceimage/service4_eng.htm
Criminal and Law Enforcement
Injuries Compensation Scheme
The
scheme aims to provide financial awards to persons who are
injured as a result of a crime of violence (or to their
dependants in cases of death), or by a law enforcement
officer using a weapon in the execution of his duty. It is
non-contributory and non-means-tested
Where the victim and the
offender were living together as members of the same
family at the time of the incident, assistance will only
be payable under special circumstances (tel. no.: 2892
5220)
Website: http://www.swd.gov.hk/en/index/site_pubsvc/page_socsecu/sub_criminalan/ 
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