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- Service Performance Assessment


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Service Performance Assessment

For service performance monitoring, service operators providing subvented services are subject to any of the following tools appropriate to respective services: 


(a) Self-Assessment  

2019-20 Half-yearly Report on Variance on Output and/or Outcome Standards
2018-19 Self-assessment Report on Service Performance for Integrated Programme in Kindergarten-cum-Child Care Centres
2018-19 Self-assessment Report on Service Performance
  • Letter dd 20.3.19 to NGOs
applicable for NGO with Annex I & II only   PDF Document
applicable for NGO with Annex I to III   PDF Document

(b) Statistical Reporting  

Service operators should submit statistical reports periodically on their service units' achievement at Output Standards and/or Outcome Standards in a prescribed format as agreed with SWD.  SWD would analyze the data against the agreed levels set out in the agreements accordingly.  

(c) Review Visit / Surprise Visit   

Review visit / Surprise Visit is SWD's regular service performance monitoring activity at a service unit against the terms of agreements between SWD and the service operator, including the implementation of 16 SQSs and ESRs.  Under risk management approach, a number of service units would be selected for each service operator to receive the visit. 

(d) On-site Assessment  

On-site assessment is a purposeful visit by SWD, at short notice or unannounced, to examine a quality-related issue unique to a service operator or a service unit.  On-site assessment will be conducted to new service units and other units with identified or suspected problem areas in service performance, etc. 

Details are in the Performance Assessment Manual