For each service type, a set of Outcome Standards with agreed level of achievement is specified in the respective Funding and Service Agreement / Service Document.
Outcome Standards measure the effectiveness of the service. They are set according to the type of service provided and the data are collected through systematic use of specific measurement tools such as questionnaires or comparison between pre-test and post-test performance. Outcome Standards may refer to the positive change of service users after receiving the services provided by the unit, e.g. improvement in support network, improved capability in managing family problem, etc.