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- Pilot Scheme on Community Care Service Voucher for the Elderly (CCSV)


Third Phase of the Pilot Scheme on Community Care Service Voucher for the Elderly (Pilot Scheme) 

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Introduction
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The Social Welfare Department (SWD) has launched the Third Phase of the Pilot Scheme on Community Care Service Voucher for the Elderly in October 2020.  The eligible elderly persons may use Community Care Service Voucher to choose community care services (CCS) that suit their individual needs to support their ageing in place under the 'money-following-the-user' mode.  The Pilot Scheme covers 18 districts of the territory with a maximum number of 8 000 vouchers.
 
Video on Pilot Scheme on CCSV (Chinese version with bilingual subtitles)
 
Video 1: Introduction on "The Third Phase of the Pilot Scheme on CCSV for the Elderly"
 




 
Video 2: How to apply and use the Community Care Service Voucher
 


 

PDF Document (Acrobat Document)
(Graphical version) 

 
blue bullet pointFrequently Asked Questions
PDF Document (Acrobat Document)
 






















 

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Eligibility
 
 

 

 
Eligible participants are the elderly persons who have been assessed and recommended for Community Care Services or Residential Care Services under the Standardised Care Need Assessment Mechanism for Elderly Services, and are waitlisting for subsidised CCS and/or residential care services (RCS) on the Central Waiting List (CWL) for Subsidised Long Term Care (LTC) Services without any kind of RCS or subsidised CCS being received.
 
 

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How to Apply
 
 
 
 
Eligible elderly persons may click here to download the application form:

PDF Document (Acrobat Document)

 
Please fill in the application form and return to us by fax (Fax No: 2117 1264) or by post (please ensure your mail items bear sufficient postage) to Community Care Service Voucher Office (CCSV Office) at Rooms 2601-05A, 26/F, Two Chinachem Exchange Square, 338 King's Road, North Point, Hong Kong.  Besides, SWD will send invitation letters to eligible elderly persons who are newly registered on the CWL to apply for CCSVs.  For the eligible elderly persons newly registered on CWL but not having received the invitation letters, please contact the CCSV Office for enquiry at telephone no. 3107 3013 (from Monday to Friday, 9:30 am to 1:00 pm and 2:30 pm to 5:00 pm, except public holidays) for enquiry.  The elderly persons may also approach their responsible workers or the CCSV Office for assistance to complete the application form.  SWD will prioritise the applications according to the order in which they were received and will inform the applicants of the application results in writing.
 


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Recognised Service Providers (RSPs) and their Services
 

 


At present, a total of 245 RSPs operated by non-governmental organisations receiving subventions from SWD, non-profit-making organisations/social enterprises and private organisations having experience in providing care services for the elderly are available for choice of elderly persons.

List of RSPs of the Third Phase of the Pilot Scheme:

PDF Document (Acrobat Document)

The information of the RSPs of the Third Phase of the Pilot Scheme  

Serving District

 Download

List and Information of Service Unit

 Eastern
 Wan Chai
 Central and Western
 Southern District
 Islands
 Kwun Tong
 Wong Tai Sin
 Sai Kung
 Sham Shui Po
 Kowloon City
 Yau Tsim Mong
 Sha Tin
 Tai Po
 North
 Kwai Tsing
 Tsuen Wan
 Tuen Mun
 Yuen Long

Voucher holders may browse the SWD Elderly Information Website (www.elderlyinfo.swd.gov.hk/en) for the service details of individual RSPs such as vacancy, service item price, etc., or contact the RSPs for enquiries.
 
 

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Details of the Third Phase of the Pilot Scheme
 
 

 

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Service Delivery Mode and Service Item
 

The scope of services under the Pilot Scheme is similar to the existing subsidised Day Care Centre for the Elderly and Enhanced Home and Community Care ServicesThe service delivery modes are as follows:

-  Centre-based service (full-time or part-time)
-  Home-based service
-  Centre-based and Home-based service (mixed mode)

Service Items of CCSV

PDF Document(Acrobat Document)

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Voucher Values
 
 
Elderly persons may choose any voucher value in-between the ceiling and floor voucher values (both values inclusive) to purchase service packages according to their needs (The ceiling and floor monthly voucher values for 2022-23 are $10,070 and $4,210 respectively).  The voucher values will be adjusted annually mainly based on the Composite Consumer Price Index (CCPI).
 
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Co-payment Arrangement
 

There are six categories of co-payment.  Elderly persons are required to pay for the co-payment amount according to the rate of 5%, 8%, 12%, 16%, 25% or 40% of the service package value of voucher while the government will pay for the remaining amount of the service package value.  Under the “affordable users pay” principle, the less that the elderly person can afford, the more the Government subsidises.  SWD will take into account the family household income of the elderly person and his/her residing family members to conduct financial condition assessment with reference to the quarterly Median Monthly Domestic Household Income (MMDHI) released by the Census and Statistics Department so as to determine the co-payment category of the elderly person.  The family’s asset will not be assessed.

Voucher certificate holders are required to pay co-payment amount to their selected RSPs on a monthly basis only when they start using services.  The co-payment amount will be adjusted annually mainly based on the CCPI.  If the voucher certificate holders have change in financial situation thereafter, they shall inform the CCSV Office for SWD’s re-assessment of their co-payment categories.
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Co-payment Table for the Third Phase of the Pilot Scheme (with effect from 1.4.2022)

 
 

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Additional Services

 
 
Elderly persons may purchase additional services above the voucher value or outside the recognised service scope from RSPs with their own resources.  For details, elderly persons may browse the service information of RSPs in SWD Elderly Information Website (www.elderlyinfo.swd.gov.hk/en) and contact the RSPs for enquiries.
 

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Elderly Person's Position on the CWL

 
 
SWD will update elderly persons’ applications for LTC services on the CWL into “inactive cases” upon the issue of voucher certificates to the elderly persons.  While participating in the Pilot Scheme, elderly persons may, if needed, request their responsible workers to reactivate their case status on the CWL for LTC services by changing the “inactive cases” to “active cases” and their waitlisting positions will follow the original application dates.
 

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Use of Voucher Certificates

 

 

A voucher certificate will be issued to each eligible elderly person participating in the Pilot Scheme.  Voucher certificate holders may approach RSPs directly to purchase CCS after obtaining the Community Care Service Voucher Certificate.
 
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Video on Pilot Scheme on CCSV
  
 
 
 
 

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Enquiry
 
 

 

 

Address

:

Community Care Service Voucher Office
Social Welfare Department
Rooms 2601-05A, 26/F, Two Chinachem Exchange Square, 338 King's Road, North Point, Hong Kong

Telephone

:

3107 3013
(from Monday to Friday, 9:30 am to 1:00 pm and 2:30 pm to 5:00 pm, except public holidays)

Fax

:

2117 1264

E-mail

:

ccsv@swd.gov.hk

 
 
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Social Welfare Department commissioned the Sau Po Centre on Ageing (COA) of the University of Hong Kong to conduct evaluation studies on the First Phase and the Second Phase of the Pilot Scheme.
 
 
 
red bullet point  Executive Summary of Mid-term Evaluation Report of Evaluation Study of the First Phase of the Pilot Scheme
 
 
 
red bullet point  Chapter 8 "Implications and Conclusions" of Final Evaluation Report of Evaluation Study of the First Phase of the Pilot Scheme
 
 
 
 
red bullet point  Executive Summary of Final Evaluation Report of Evaluation Study of the Second Phase of the Pilot Scheme