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- Pilot Scheme on Community Care Service Voucher for the Elderly (CCSV)

Third Phase of the Pilot Scheme on Community Care Service Voucher for the Elderly (Pilot Scheme) 

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  The Social Welfare Department (SWD) has launched the Third Phase of the Pilot Scheme on Community Care Service Voucher for the Elderly in October 2020.  The eligible elderly persons may use Community Care Service Voucher to choose community care services (CCS) that suit their individual needs to support their ageing in place under the 'money-following-the-user' mode.  The Pilot Scheme covers 18 districts of the territory with a maximum number of 8 000 vouchers.

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Eligible participants are the elderly persons who have been assessed and recommended for Community Care Services or Residential Care Services under the Standardised Care Need Assessment Mechanism for Elderly Services, and are waitlisting for subsidised CCS and/or residential care services (RCS) on the Central Waiting List (CWL) for Subsidised Long Term Care (LTC) Services without any kind of RCS or subsidised CCS being received.

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How to Apply
  SWD will send invitation letters direct to eligible elderly persons on the CWL to invite them to join the Third Phase of the Pilot Scheme.  The elderly persons may approach their responsible workers or the Community Care Service Voucher (CCSV) Office of SWD for assistance to complete the application form.

In case the eligible elderly persons have not received the invitation letters, they are welcome to contact the
CCSV Office at telephone no. 3107 3013 (from Monday to Friday, 9:30 am to 1:00 pm and 2:30 pm to 5:00 pm, except public holidays).

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Recognised Service Providers (RSPs) and their Services


At present, a total of 242 RSPs operated by non-governmental organisations receiving subventions from SWD, non-profit-making organisations/social enterprises and private organisations having experience in providing care services for the elderly are available for choice of elderly persons.

List of RSPs of the Third Phase of the Pilot Scheme:

PDF Document (Acrobat Document)

The information of the RSPs of the Third Phase of the Pilot Scheme  

Serving District


List and Information of Service Unit

 Eastern PDF Document(Acrobat Document)
 Wan Chai PDF Document(Acrobat Document)
 Central and Western PDF Document(Acrobat Document)
 Southern District PDF Document(Acrobat Document)
 Islands PDF Document(Acrobat Document)
 Kwun Tong PDF Document(Acrobat Document)
 Wong Tai Sin PDF Document(Acrobat Document)
 Sai Kung PDF Document(Acrobat Document)
 Sham Shui Po PDF Document(Acrobat Document)
 Kowloon City PDF Document(Acrobat Document)
 Yau Tsim Mong PDF Document(Acrobat Document)
 Sha Tin PDF Document(Acrobat Document)
 Tai Po PDF Document(Acrobat Document)
 North PDF Document(Acrobat Document)
 Kwai Tsing PDF Document(Acrobat Document)
 Tsuen Wan PDF Document(Acrobat Document)
 Tuen Mun PDF Document(Acrobat Document)
 Yuen Long PDF Document(Acrobat Document)

Voucher holders may browse the SWD Elderly Information Website ( for the service details of individual RSPs such as vacancy, service item price, etc., or contact the RSPs for enquiries.

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Details of the Third Phase of the Pilot Scheme


red bullet point Service Scope and Delivery Mode 

The scope of services under the Pilot Scheme is similar to the existing subsidised Day Care Centre for the Elderly and Enhanced Home and Community Care Services.  The services are delivered in the following three modes:

-  Centre-based service (full-time or part-time)
-  Home-based service
-  Centre-based and Home-based service (mixed mode)

Service scope includes rehabilitation exercise, nursing care and personal care, etc.  Some RSPs also provide residential respite service and/or speech therapy service.

red bullet point Voucher Values
Elderly persons may choose any voucher value in-between the ceiling and floor voucher values (both values inclusive) to purchase service packages according to their needs (The ceiling and floor monthly voucher values for 2022-23 are $10,070 and $4,210 respectively).  The voucher values will be adjusted annually mainly based on the Composite Consumer Price Index (CCPI).
red bullet point Co-payment Arrangement

There are six categories of co-payment.  Elderly persons are required to pay for the co-payment amount according to the rate of 5%, 8%, 12%, 16%, 25% or 40% of the service package value of voucher while the government will pay for the remaining amount of the service package value.  Under the “affordable users pay” principle, the less that the elderly person can afford, the more the Government subsidises.  SWD will take into account the family household income of the elderly person and his/her residing family members to conduct financial condition assessment with reference to the quarterly Median Monthly Domestic Household Income (MMDHI) released by the Census and Statistics Department so as to determine the co-payment category of the elderly person.  The family’s asset will not be assessed.

Voucher certificate holders are required to pay co-payment amount to their selected RSPs on a monthly basis only when they start using services.  The co-payment amount will be adjusted annually mainly based on the CCPI.  If the voucher certificate holders have change in financial situation thereafter, they shall inform the CCSV Office for SWD’s re-assessment of their co-payment categories.

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Co-payment Table for the Third Phase of the Pilot Scheme
 (with effect from 1.4.2022)

  PDF Document (Acrobat Document)

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Additional Services

  Elderly persons may purchase additional services above the voucher value or outside the recognised service scope from RSPs with their own resources.  For details, elderly persons may browse the service information of RSPs in SWD Elderly Information Website ( and contact the RSPs for enquiries.

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Elderly Person's Position on the CWL

  SWD will update elderly persons’ applications for LTC services on the CWL into “inactive cases” upon the issue of voucher certificates to the elderly persons.  While participating in the Pilot Scheme, elderly persons may, if needed, request their responsible workers to reactivate their case status on the CWL for LTC services by changing the “inactive cases” to “active cases” and their waitlisting positions will follow the original application dates.

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Use of Voucher Certificates


A voucher certificate will be issued to each eligible elderly person participating in the Pilot Scheme.  Voucher certificate holders may approach RSPs directly to purchase CCS after obtaining the Community Care Service Voucher Certificate.

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Service Leaflet


PDF Document  (Acrobat Document) (Graphical Version) 

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Video on Pilot Scheme on CCSV

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Community Care Service Voucher Office
Social Welfare Department
Rooms 2601-05A, 26/F, Two Chinachem Exchange Square, 338 King's Road, North Point, Hong Kong



3107 3013
(from Monday to Friday, 9:30 am to 1:00 pm and 2:30 pm to 5:00 pm, except public holidays)



2117 1264