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- Reporting Suspected Fraud and Abuse

Reporting Suspected Fraud And Abuse

1. Reporting Suspected Fraud and Abuse of Social Security Benefits

We do our best to preserve the integrity of the social security system and guard against fraud and abuse of social security benefits. If you have any information on any person suspected to have obtained welfare payment by deception, do:
  • report to our social security field units;
  • call the Report Fraud Hotline at 2332 0101;
  • complete the 'Information Form on fraudulent claims for CSSA' and send it by post or by fax (fax no. 2718 8595). The 'Information Form' can be downloaded in this homepage or obtained from our social security field units, integrated family service centres of Social Welfare Department, district offices of the Home Affairs Department and management offices of the Housing Department; or
  • email to us at or

Upon receipt of your report, the Department will take follow-up action according to the information provided. There is no need for you to make a duplicate report unless you have supplementary information to provide in respect of the suspected fraud cases.

Rigorous safeguards are built into the procedures of handling reports to ensure that informants' identity and information provided by informants are treated in strict confidence.  Unless the report involves suspected criminal offences, which the Department must refer to relevant law enforcement agencies, only case officers or designated officers have access to the information on a 'need-to-know' basis.



More information (downloadable)

Downloading of the materials for reading and printing can be done through the use of the Adobe (R) acrobat (R) reader software which is available free at the Adobe Systems Inc. Website. Get Adobe Reader

Information Form on fraudulent claims for Comprehensive Social Security Assistance (CSSA) PDF Document(Acrobat Document) Word Document(MSWord Document)
3. Statistics 

Number of reports on suspected fraud cases received from the public
Financial Year No. of fraud reports# received through Total
Report Fraud Hotline Letter Information Form on Fraudulent Claims
2011 - 2012 2 417 965 379 3 761
2012 - 2013 1 967 730 319 3 016
2013 - 2014 1 749 734 370 2 853
2014 - 2015 1 687 715 315 2 717
2015 - 2016 1 543 866 336 2 745
    2016 - 2017     1 541          758           293           2 592
    2017 - 2018     1 262         757           277           2 296
    2018 - 2019
   (as at 31 Mar
    1 151         810           300            2 261

# Including CSSA and SSA fraud.