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- Social Security Appeal Board

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Social Security Appeal Board

 

1. Social Security Appeal BoardScope of Work of Social Security Appeal Board

The Board is an independent body. Its main function is to provide a means of redress for any person not satisfied with the decision of the Social Welfare Department in respect of eligibility and payment of the Comprehensive Social Security Assistance (CSSA), Social Security Allowance (SSA) (comprising Old Age Allowance and Disability Allowance) and Traffic Accident Victims Assistance (TAVA) Schemes . Decisions of the Board are final, and do not constitute precedents.


An appellant may appeal in respect of any of the following matters :
  1. the refusal of any payment;
  2. the amount of payment offered;
  3. the date from which payment was offered;
  4. the issue of payment to a person other than the applicant.
2. Appeal Procedures

To lodge an appeal, the appellant is required to complete an appeal form (in either English or Chinese) and forward it to the office of:
  1. the Social Security Appeal Board;
  2. the Social Welfare Department Headquarters;
  3. any of the Social Security Field Units;
  4. the Traffic Accident Victims Assistance Section of the Social Welfare Department.

Appeal Forms are available at any of these offices. They can also be downloaded from this homepage.

An appeal must be lodged within four weeks from the date of notification of the decision from the Director of Social Welfare. Where an appeal does not involve the result of a medical assessment, the Board will normally hear the case within one month from the date of receipt of the appeal and notify the appellant in writing of the decision of the Board within three weeks after the hearing. Where the appeal involves the result of a medical assessment, the Board will arrange with the Hospital Authority for the applicant or recipient to undergo a medical assessment to be processed by a medical assessment board. The Board will notify the appellant in writing of its decision on the basis of the decision of the medical assessment board, normally within three weeks after the receipt of the decision of the medical assessment board.

 
3. Service Charge

No service charge is required.

 
4. Enquiries
 

Office:  
         
Address:      

 


Tel. No.:          

Fax No.:          

Email Address:    

Opening Hours:

 

 

Social Security Appeal Board
 

24/F, Southorn Centre,

130 Hennessy Road,

Wan Chai, Hong Kong


2835 1946

2591 6703

ssabenq@swd.gov.hk

Monday to Friday:     8:45 am to 1:00 pm

                                  2:00 pm to 6:00 pm

Saturday, Sunday and Public Holidays:  Closed

 
5. Statistics

Result of appeals decided during the year 2016/2017

 

 

Types of appeals
Nature of appeals
No. of cases where SWD's decisions were confirmed
No. of cases where SWD's decisions were changed
CSSA
SSA
TAVA
Total
CSSA
SSA
TAVA
Total
Refusal of payment
 
16
236
0
252
8
40
0
48
Amount of payment offered  
 
29
15
1
45
23
24
0
47

Date from which payment was offered 

0

0

0

0

0

 0

0

Issue of payment to a person other than the applicant

0
0
0
0
0
0
0
0
Total
45
251
1
297
31
64
0
95
 
   
6. More Information (downloadable)

Downloading of the materials for reading and printing can be done through the use of the Adobe(R) acrobat(R) reader software which is available free at the Adobe Systems Inc. Website. Get Adobe Reader
 
 
Description
 
A Guide to Social Security Appeals PDF Document(Acrobat Document)
Social Security Appeal Board Thirty-ninth Annual Report 2016/2017 PDF Document(Acrobat Document)
'Application for Appeal' PDF Document(Acrobat Document) Word Document(MSWord Document)
 

 

 

 
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