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Operational Guidelines

Social Welfare Services Lump Sum Grant Subvention Manual (October 2024) (Updated in October 2025) Download File
Contents (Chapter 1 to Chapter 9) PDF 
Annexes and GlossaryPDF
Circulars/Notification Letters to NGOs Operating Subvented Welfare ServicesDownload File
Support Measures for the Implementation of Productivity Enhancement Programme (PEP) (Chinese version only) 
  • Notification Letter on an Additional Support Measure for the Implementation of PEP - Procurement Procedures_Adjustment on Quotation Limit (12 December 2025)
PDF
  • Notification Letter on Reducing NGOs' Workload for Cost Apportionment (12 June 2025) 
PDF
  • Notification Letter on an Additional Support Measure for the Implementation of PEP - Procurement Procedures (30 April 2025) 
PDF
  • Notification Letter on a Series of New Support Measures for the Implementation of PEP (7 April 2025) 
PDF
  • Notification Letter arising from the Abolition of Mandatory Provident Fund Offsetting Arrangement (26 March 2025) 
PDF
  • Notification Letter on Reducing NGOs' Workload for Cost Apportionment (24 March 2025)
PDF
  • Notification Letter on Support Measures for the Implementation of PEP  (3 March 2025) 
PDF
PDF
  
Others 
  • Notification Letter on Social Welfare Subventions for 2025-26
PDF
Service Quality StandardsDownload File
16 Service Quality Standards (SQSs) and CriteriaPDF
Assessment Matrix Reference Guide for Service Quality Standards and Assessment Templates
  • Assessment Matrix Reference Guide for the 16 SQSs
PDF
  • Appendix to Assessment Matrix (for SQS 8)
PDF
  • Template for interviewing staff
PDF
  • Template for interviewing services users
PDF
  • Template for document review
PDF
  • Template for observation
PDF

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