2020-21 Annual Service Provision and Statistics - Family Services
| Service Provision |
Service Statistics in 2020-21 |
| Family Life Education (FLE) |
- 21 social workers
- 1 299 programmes
- 92 585 participants
|
| Departmental Hotline |
|
| Integrated Family Service Centres (IFSCs) / Integrated Services Centres (ISCs) |
- 65 IFSCs & 2 ISCs
- 82 337 cases served
- 7 680 groups and programmes organised
|
| Family Aide Service |
- 73 family aide workers
- 4 007 cases served
|
| Family Crisis Support Centre |
- 1 centre
- 18 026 calls received
- 556 persons/families in crisis served
|
| Integrated Services Team for Street Sleepers |
- 3 Teams
- 1 580 street sleepers approached
|
| Temporary Shelter or Hostel for Street Sleepers |
- 228 places
- Average utilisation rate: 75%
|
| Compassionate Rehousing |
- Number of case referred to Housing Department: 630
|
| Short-term Food Assistance |
- Number of cases provided with food assistance: 20 243
|
| Cross-boundary and Inter-country Social Service |
- 1 023 cases served
- 5 457 calls received
- No. of referrals made for new arrivals to service units at Lo Wu Check Point: 625
|
| Outreaching Team For Ethnic Minorities |
- 2 645 service users newly and successfully contacted through outreaching
|