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Objectives

Service Performance Monitoring System (SPMS) was introduced, aiming that SWD and NGOs operating subvented services can provide more efficient, customer-focused, accountable and output-driven welfare services. Under SPMS, service performance is assessed on the basis of the Funding and Service Agreements (FSAs) drawn up between the Department and NGOs operating subvented services.

   
       
 



 

 

 


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