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Service Performance Assessment

For service performance monitoring, service operators providing subvented services are subject to any of the following tools appropriate to respective services: 

 

(a) Self-Assessment  

 
2018-19  Half-yearly Report on Variance on Output and/or Outcome Standards
 
2017-18 Self-assessment Report on Performance Standards for Integrated Programme in Kindergarten-cum-Child Care Centres
 
2017-18 Self-assessment Report on Service Performance
  • Letter dd 20.3.18 to NGOs
applicable for NGO with Annex I & II only   PDF Document
applicable for NGO with Annex I to III   PDF Document
 

(b) Statistical Reporting  

Service operators should submit statistical reports periodically on their service units' achievement at Output Standards and/or Outcome Standards in a prescribed format as agreed with SWD.  SWD would analyze the data against the agreed levels set out in the agreements accordingly.  

 
(c) Review Visit / Surprise Visit   

Review visit / Surprise Visit is SWD's regular service performance monitoring activity at a service unit against the terms of agreements between SWD and the service operator, including the implementation of 16 SQSs and ESRs.  Under risk management approach, a number of service units would be selected for each service operator to receive the visit. 

 
(d) On-site Assessment  

On-site assessment is a purposeful visit by SWD, at short notice or unannounced, to examine a quality-related issue unique to a service operator or a service unit.  On-site assessment will be conducted to new service units and other units with identified or suspected problem areas in service performance, etc. 

 
Details are in the Performance Assessment Manual
 
 
 

 

 

 


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