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Service Performance Assessment

For service performance monitoring, service operators providing subvented services are subject to any of the following tools appropriate to respective services: 


(a) Self-Assessment  

2021-22 Self-assessment Report on Service Performance for Integrated Programme in Kindergarten-cum-Child Care Centres
2021-22 Self-assessment Report on Service Performance
2021-22 Half-yearly Report on Variance on Output and/or Outcome Standards 

(b) Statistical Reporting  

Service operators should submit statistical reports periodically on their service units' achievement at Output Standards and/or Outcome Standards in a prescribed format as agreed with SWD.  SWD would analyze the data against the agreed levels set out in the agreements accordingly.  

(c) Performance Assessment Visits 
SWD assessors conduct performance assessment visits, including review visits, new service assessment visits and risk-based visits, to assess the compliance of the service units against the terms of agreements, including Essential Service Requirements and the implementation of Service Quality Standards.
Performance Assessment Manual (Mar 2022) 





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