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Highlights of the Year 2019-20

  • The Lump Sum Grant Subvention System (LSGSS), which aims to improve the delivery of welfare services through greater flexibility in resources deployment, has been implemented since 1 January 2001.  As at 31 March 2020, 164 NGOs had been funded under the LSGSS, accounting for about 99% of the total subventions.  SWD provides a one-stop service with advice, guidance and support to NGOs on issues relating to performance monitoring and subvention matters.
  • To further optimise the LSGSS, the Government set up the Task Force for Review on Enhancement of LSGSS in November 2017 to conduct a review on the enhancement of the LSGSS with stakeholders and make recommendations.  The whole review is in progress.
  • The Lump Sum Grant Independent Complaints Handling Committee handles lump sum grant-related complaints that cannot be dealt with satisfactorily by NGOs subvented by SWD.

The Service Performance Monitoring System (SPMS) of SWD aims to ensure that:
  • NGOs are responsible and accountable to their service users, SWD and the community for the proper and prudent use of public funds to deliver welfare services;
  • NGOs are providing quality social welfare services to service users; and
  • NGOs are pursuing service quality improvement in response to changing community needs.

 The SPMS includes:
  • submission of self-assessment reports on essential service requirements, service quality standards, output standards and outcome standards by NGOs on their service units’ performance with specific action plans on non-compliant areas;
  • submission of statistical reports periodically on the service units’ achievement of output standards, outcome standards and/or value-added items by NGOs; and
  • review/surprise visits and on-site assessments to be conducted by SWD for selected service units to assess their implementation of the above performance standards.



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