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  2020-21 Annual Service Provision and Statistics - Family Services

 
Service Provision Service Statistics in 2020-21
Family Life Education (FLE)  
21 social workers
1 299 programmes
92 585 participants
   
Departmental Hotline  
207 322 calls received
   
Integrated Family Service Centres (IFSCs) / Integrated Services Centres (ISCs)  
65 IFSCs & 2 ISCs
82 337 cases served
7 680 groups and programmes organised
   
Family Aide Service  
73 family aide workers
4 007 cases served
   
Family Crisis Support Centre  
1 centre
18 026 calls received
556 persons/families in crisis served
   
Integrated Services Team for Street Sleepers  
3 Teams 
1 580 street sleepers approached
   
Temporary Shelter or Hostel for Street Sleepers  
228 places
Average utilisation rate: 75%
   
Compassionate Rehousing  
Number of case referred to Housing Department: 630
   
Short-term Food Assistance  
Number of cases provided with food assistance: 20 243
   
Cross-boundary and Inter-country Social Service  
1 023 cases served
5 457 calls received
No. of referrals made for new arrivals to service units at Lo Wu Check Point: 625
   

Outreaching Team For Ethnic Minorities
 
 
2 645 service users newly and successfully contacted through outreaching
   


 
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