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  Outreaching Teams for Ethnic Minorities

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Service Description
The Social Welfare Department commissioned three non-governmental organisations to set up three outreaching teams for ethnic minorities (OTEM) on mainly Hong Kong Island, in Kowloon and the New Territories to proactively reach out to ethnic minorities and connect those in need with mainstream welfare services.  The outreaching team acts as a gateway to mainstream welfare services for ethnic minorities (EMs) to early identify the needy EMs for early intervention through the provision of a package of services.

To reach out to EMs and connect the needy ones with mainstream welfare services
To provide services to forestall occurrence of family problems, enhance the problem solving capacity, family relationship and support network of EM service users for early integration into the local community
To cultivate better understanding between EMs and local residents in pursuit of social inclusion and racial harmony

Service Content
Outreaching service
Referral service
Group work
Mass programmes
Volunteer service
Counselling services -
Short-term intervention
Long-term casework support
Drop-in service / telephone enquiry service

Target Group
Ethnic Minorities especially those from Bangladesh, India, Indonesia, Nepal, Pakistan, Philippines, Thailand and Sri Lanka (excluding Non-Refoulement Claimants)

Districts (Cluster) Served Agency / Address Contact no. /
Email address

Central and Western, Southern, Islands,
Eastern, Wan Chai
and Kwun Tong

The Neighbourhood Advice-Action Council B Square Outreaching Team for Ethnic Minorities (OTEM)
26/F, Lancashire Centre, 361 Shau Kei Wan Road, Hong Kong

2111 0494
Sham Shui Po, Kowloon City, Yau Tsim Mong,
Wong Tai Sin and Sai Kung

Hong Kong Christian Service M.O.T.I.ON - Multicultural Outreaching Team for InclusiON (OTEM)
Room B & C, 2/F, HQ, 450-453, Portland Street, Prince Edward, Kowloon

2708 2018
Tuen Mun, Yuen Long,
Sha Tin, Tsuen Wan,
Kwai Tsing, Tai Po and
North District

Hong Kong Sheng Kung Hui Outreaching Team for Multi-Cultural Community (OTEM)
L102-103, 1/F, Long Ping Shopping Centre, Long Ping Estate, Yuen Long, New Territories
(Sub-base: Room B, 1/F, 20 Shek Man Path, Kwai Chung, New Territories)

3614 0575

Opening hours
12 sessions per week, including 2 evening sessions, 1 Saturday session and 1 Sunday session.
Closed on public holidays.
For details, please refer to the opening hours of respective teams.

Any EMs can approach the nearby team of OTEM for enquiry / assistance.

Service Pamphlets
Traditional Chinese and English versions  Acrobat Document
     Acrobat Document (Text version -
     Acrobat Document (Text version - 

Hindi and English versions  Acrobat Document
     Acrobat Document (Text version -

Indonesian and English versions  Acrobat Document
     Acrobat Document (Text version -

Nepali and English versions  Acrobat Document
     Acrobat Document (Text version -

Punjabi and English versions  Acrobat Document
     Acrobat Document (Text version -

Tagalog and English versions  Acrobat Document
     Acrobat Document (Text version -

Thai and English versions  Acrobat Document
     Acrobat Document (Text version -     

Urdu and English versions  Acrobat Document
     Acrobat Document (Text version -

Vietnamese and English versions  Acrobat Document
     Acrobat Document (Text version -      






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