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Reporting Suspected Fraud and Abuse of Social Security Benefits
We do our best to preserve the integrity of the social security system and guard against fraud and abuse of social security benefits. If you have any information on any person suspected to have obtained welfare payment by deception, do:
- report to our social security field units;
- call the Report Fraud Hotline at 2332 0101;
- complete the 'Information Form on fraudulent claims for CSSA' and send it by post or by fax (fax no. 2718 8595). The 'Information Form' can be downloaded in this homepage or obtained from our social security field units, integrated family service centres of Social Welfare Department, district offices of the Home Affairs Department and management offices of the Housing Department; or
- email to us at fits@swd.gov.hk.
Upon receipt of your report, the Department will take follow-up action according to the information provided. There is no need for you to make a duplicate report unless you have supplementary information to provide in respect of the suspected fraud cases.
Rigorous safeguards are built into the procedures of handling reports to ensure that informants' identity and information provided by informants are treated in strict confidence. Unless the report involves suspected criminal offences, which the Department must refer to relevant law enforcement agencies, only case officers or designated officers have access to the information on a 'need-to-know' basis.
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