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Services on Victim Support - Welfare Services

Welfare Services

In Hong Kong, a wide range of welfare services for victims of child abuse, spouse / cohabitant battering and sexual violence are provided by the Social Welfare Department (SWD), subsidized and non-subsidized non-governmental organizations (NGOs).

Family and Child Protective Services Units

The Family and Child Protective Services Units (FCPSUs) of SWD are specialized units manne保護家庭及兒童服務課d by experienced social workers. They provide a co-ordinated package of one-stop services including outreaching, social investigation, crisis intervention, statutory protection, intensive individual and group treatment to victims of child abuse and spouse / cohabitant battering, batterers and their family members. Referrals for various services e.g. legal aid, school placement, residential placement etc. will also be made whenever necessary.

Direct application or referral by any organization to FCPSUs for services relating to child abuse and spouse / cohabitant battering cases is accepted.

Service Leaflet  
Chinese & English version  ( PDF Document PDF Document )
Indonesia version  ( PDF Document PDF Document )
Thai version ( PDF Document PDF Document )
Tagalog version ( PDF Document PDF Document )
Urdu version   ( PDF Document PDF Document )
Hindi version ( PDF Document PDF Document )
Nepali version ( PDF Document PDF Document )
       
Family and Child Protective Services Unit (Central Western, Southern and Islands)

Address: Room 2313, 23/F, Southorn Centre, 130 Hennessy Road,
Wan Chai,
Hong Kong
Tel. no.: 2835 2733
Fax no.: 3107 0051

Family and Child Protective Services Unit (Eastern and Wanchai)

Address: Rm. 229, 2/F, North Point Government Offices, 333 Java Road,
North Point,
Hong Kong
Tel. no.: 2231 5859
Fax no.: 2164 1771


Family and Child Protective Services Unit (Kwun Tong)

Address: Unit 2101, 21/F, Kwun Tong View, 410, Kwun Tong Road, Kwun Tong, Kowloon
Tel. no.: 3586 3741
Fax no.: 2717 7453


Family and Child Protective Services Unit (Wong Tai Sin and Sai Kung)

Address : 3/F, Wong Tai Sin Community Centre, 104 Ching Tak Street,
Wong Tai Sin,
KowloonTel. no.: 3188 3563
Fax no.: 3421 2535

Family and Child Protective Services Unit (Sham Shui Po)

Address: G/F, Cheung Sha Wan Community Centre, 55 Fat Tseung Street,
Cheung Sha Wan,
KowloonTel. no.: 2247 5373
Fax no.: 2729 6613

Family and Child Protective Services Unit (Kowloon City and Yau Tsim Mong)

Address: Room 803, 8/F, Kowloon Government Offices, No. 405 Nathan Road,
Kowloon
Tel. no.: 3583 3254
Fax no.: 3583 3137

Family and Child Protective Services Unit (Shatin)

Address: Rm. 716, 7/F, Shatin Government Offices, 1 Sheung Wo Che Road,
Shatin,
New Territories
Tel no.: 2158 6680
Fax no.: 2681 2557

Family and Child Protective Services Unit (Tai Po and North)

Address: 4/F., Tai Po Complex, 8 Heung Sze Wui Street, Tai Po,
New Territories
Tel. no.: 3183 9323
Fax no.: 3104 1357

Family and Child Protective Services Unit (Tsuen Wan and Kwai Tsing)

Address: 21/F, Tsuen Wan Government Offices, 38 Sai Lau Kok Road,
Tsuen Wan,
New Territories
Tel. no.: 2940 7350
Fax no.: 2940 6421

Family and Child Protective Services Unit (Tuen Mun)

Address: 4/F, On Ting/Yau Oi Community Centre, On Ting Estate,
Tuen Mun,
New Territories
Tel. no.: 2618 5710
Fax no.: 2618 7976

Family and Child Protective Services Unit (Yuen Long)

Address: G/F, Wah Yuet House,Tin Wah Estate, Tin Shui Wai, Yuen Long,
New Territories
Tel. no.: 2445 4224
Fax no.: 2445 9077


Integrated Family Service Centres/Integrated Services Centres

Integrated Family Service Centres/Integrated Services CentresWhile social workers of FCPSUs will take up child abuse and spouse / cohabitant battering cases known to SWD, Integrated Family Service Centres (IFSC)/Integrated Services Centres (ISC) run by NGOs also provide counselling and tangible assistance to help victims of child abuse, spouse / cohabitant battering as well as their family members.

For victims of sexual violence, social workers of IFSCs/ISCs from both SWD and NGOs provide counselling services, crisis intervention, therapeutic and supportive groups, escort for report to the Police, if needed, and arrange referrals for other services including clinical psychological service, financial assistance, legal service, schooling arrangement, job placement, housing assistance (e.g. compassionate rehousing, conditional tenancy).

Direct application or referral by any organization to IFSCs/ISCs is accepted. A list of IFSCs/ISCc can be downloaded here.

Medical Social Services

Child abuse, spouse / cohabitant battering and sexual violence cases may come to the notice of the medical social workers in public hospitals and specialist out-patient clinics through hospital personnel, police or other organizations, and through direct approach by patients or their families.

The medical social workers also provide counselling, tangible services and arrange referrals for rehabilitation, community services and so forth to help the victims of child abuse, spouse / cohabitant battering and sexual violence cases and their family members.

A list of Medical Social Services Units can be downloaded here.


Clinical Psychological Service

Clinical Psychological ServiceThe clinical psychologists of the five Clinical Psychology Units of SWD provide assessment and treatment services to abusers and victims of domestic and other sexual violence if they present symptoms of psychopathology. In addition, the clinical psychologists also provide consultation on the management of victims and abusers to social workers of SWD. Persons in need of clinical psychological service should approach other SWD service units for referral.

Assistance from clinical psychologists in the management of domestic and sexual violence cases is also available from some Integrated Family Services Centres and Integrated Services Centres of NGOs and major general hospitals of the Hospital Authority. The former mainly accept referrals from Integrated Family Services Centres and Integrated Services Centres, or in some instances other service units, of designated NGOs. For the latter, referrals are normally accepted from doctors or psychiatrists only. Unless they are known cases to the psychiatric services of the Hospital Authority, cases are usually followed up when they are receiving in-patient treatment only.


Victim Support Programme for Victims of Family Violence

Victim Support Programme for Victims of Family ViolenceIn collaboration with social workers, Tsui Lam Centre of Po Leung Kuk, provides Victim Support Programme to victims of family violence throughout the territories. The Programme aims at reducing their feeling of fear and helplessness by providing them a package of services ranging from information, emotional support and escort service when undergoing legal proceedings or facing sudden changes in life. You may approach your social worker for the service.






Witness Support Programme for Child Witnesses

兒童證人資料小冊子

In strengthening support to the children (including abused children) serving as witnesses in criminal proceedings, the SWD in cooperation with the Police has set up the Witness Support Programme in which support persons would be arranged to accompany the abused children who have to give evidence in Court through a live television link system. The support person provides emotional support and help the child witness feel comfortable during the trial process.


Information Package for Child Witness

Booklet for Child Witness

( Chinese version ) ( PDF Document PDF Document ) ( Word Document Word Document )

Booklet for Parent and Carer of Child Witness

( Chinese version ) ( PDF Document PDF Document ) ( Word Document Word Document )


Refuge Centres for Women

Five refuge centers (addresses to be kept confidential) provide temporary accommodation and supportive services to women and their children who are facing domestic violence or family crisis. They are Wai On Home for Women, Harmony House, Serene Court, Sunrise Court and Dawn Court. Refuge centres accept admission on a 24-hour basis.

Direct application or referral by any organization to refuge centres is accepted.

Wai On Home for Women Hotline : 8100 1155 PLK
Website: http://www.poleungkuk.org.hk

Harmony House Hotline : 2522 0434
Website: http://www.harmonyhousehk.org


Serene Court Hotline : 2
381 3311
Website: http://www.cfsc.org.hk

Sunrise Court Hotline: 8100 1155
Website: http://www.poleungkuk.org.hk

Dawn Court Hotline : 8100 1155
Website: http://www.poleungkuk.org.hk
和諧之家恬寧居









Multi-purpose Crisis Intervention and Support Centre (CEASE Crisis Centre)

CEASE Crisis CentreThe CEASE Crisis Centre, operated by the Tung Wah Group of Hospitals, provides comprehensive support to victims of sexual violence and individuals / families facing domestic violence or in crisis.  Services include 24-hour hotline, immediate outreaching and short-term accommodation service.

Direct application or referral by any organisation to CEASE Crisis Centre is accepted
(CEASE Crisis Centre 24-hour Hotline : 18281
Website : http://ceasecrisis.tungwahcsd.org)


Details of the pamphlet can be downloaded here ( PDF Document PDF version )

Details of the pamphlet can be downloaded here ( Word Document Word version )


Family Crisis Support Centre

Family Crisis Support CentreThe Family Crisis Support Centre (FCSC) operated by the Caritas-Hong Kong provides time-out facility and an integrated package of services in helping people under extreme stress or facing crisis to manage their emotions and seek positive solution to family problems, including domestic violence.

Direct application or referral by any organization to FCSC is accepted ( Family Crisis Support Centre 24-hour Hotline 18288 
Website: http://fcsc.caritas.org.hk )

 

Batterer Intervention Programme

Batterer Intervention Programme

In addition to the protection of the victims of spouse / cohabitant battering, counselling service is also provided for batterers having used violence against their spouse / cohabitant. Most of Batterer Intervention Programmes (BIP) are psycho-educational groups. The major objective is to help the batterers control their use of physical violence and other forms of partner abuse. Other objectives are to enhance their emotional control, non-violent conflict resolution and marital relationship, etc.

Pamphlet on BIP for male batterers in SWD can be downloaded here.

( PDF Document PDF Document )

(
Word Document
Word Document Chinese version only )

 

Approved Programme by DSW - Anti-Violence Programme

AVP
To enhance the prevention of domestic violence and strengthen protection to victims, the Domestic Violence Ordinance was amended on 1 August 2008 and renamed as Domestic and Cohabitation Relationships Violence Ordinance on 1 January 2010. If a person has been molested by his / her spouse / former spouse / cohabitant / former cohabitant / relatives (hereinafter called "the Other Party"), he or she may make an application to the District Court for an injunction against the Other Party. If the Court is satisfied, the Court may grant an Injunction containing Non-molestation Order. Under such circumstances, the Court may also order the Other Party to participate in an Anti-violence Programme (AVP) seeking to change his / her attitude and behaviour that lead to the granting of such injunction.

The AVP is a psycho-educational programme approved by the Director of Social Welfare. The AVP aims to reduce the risk of reoccurrence of violence / abuse and enhance the safety of spouses and / or family members of the participants. The programme consists of 12 to 14 sessions conducted by specially trained social workers in Social Welfare Department.

Programme Details and Leaflets of the Approved Programme under Domestic and Cohabitation Relationships Violence Ordinance can be download here:

Programme Details ( Word Document Word Document of English Service Brief)

Programme Leaflet ( PDF Document PDF Document of Leaflet)

** If you wish to apply for injunctions under Domestic and Cohabitation Relationships Violence Ordinance (Cap 189), please visit the website of Hong Kong Judiciary.

Website : http://www.judiciary.gov.hk/en/crt_services/pphlt/html/dov.htm

 

Support Programme for Enhancing Peaceable Relationship (SPeaR)

The Support Programme for Enhancing Peaceable Relationship (SPeaR) has commenced service since 1 October 2018. It is an enhanced service from the original Educational Programme on Stopping Domestic Violence (EPSDV), which is a 6-hour educational programme launched in October 2013.

SPeaR aims at providing an early and flexible intervention for batterers/potential batterers under intimate partner violence (IPV) to prevent and stop violence as well as to improve the intimate relationship. Subsequent to service enhancement, SPeaR also provides support service for children who have witnessed or been exposed to IPV and victims of IPV, with a view to protecting children from harm. Details of the SPeaR can be downloaded here .

SPeaR is provided according to the following 5 service clusters :

Clusters A, D and E
Districts : Central & Western, Southern, Islands, Eastern, Wan Chai, Sha Tin, Tai Po and North, Yuen Long and Tuen Mun

Operator: Tung Wah Group of Hospitals

Name of the Cluster Programme : H.O.R.I.zon

Enquiry Tel : 2464 1518
開闆天空計劃


Cluster B
Districts : Kwun Tong, Wong Tai Sin and Sai Kung

Operator: Hong Kong Family Welfare Society

Name of the Cluster Programme : Peace Campus

Enquiry Tel : 2775 2332
HKFWS


Cluster C
Districts : Kowloon City, Yau Tsim Mong, Sham Shui Po, Tsuen Wan and Kwai Tsing

Operator: Po Leung Kuk

Name of Cluster Programme: Power up 360

Enquiry Tel : 2899 0019

PLK

 l   Participants can choose to attend the SPeaR in any service cluster according to their needs and preference.

Service leaflet of SPeaR can be downloaded below:
Chinese version ( PDF DocumentPDF Document )
English version ( PDF DocumentPDF Document )
Indonesia version ( PDF DocumentPDF Document )
Thai version ( PDF DocumentPDF Document )
Tagalog version ( PDF DocumentPDF Document )
Urdu version ( PDF DocumentPDF Document )
Hindi version ( PDF DocumentPDF Document )
Nepali version ( PDF DocumentPDF Document )

 

Hotline Service

SWD hotline provides information on welfare services in the form of voice messages or facsimile transmission to callers through a 24-hours interactive voice response system. SWD Hotline social workers are on duty from 9:00 am to 5:00 pm on Mondays to Fridays, and from 9:00 am to 12:00 noon on Saturdays to provide counselling, support and advice and arrange appropriate follow up services for those in-need. Outside the aforesaid duty hours, callers can choose to transfer their calls to the Hotline and Outreaching Service Team operated by Tung Wah Group of Hospitals for assistance from social workers. They may also leave their message on the recording machine or seek assistance from the police.

CEASE Crisis Centre 24-hour Hotline: 18281
Website: http://ceasecrisis.tungwahcsd.org

Family Crisis Support Centre 24-hour Hotline: 18288

Website:
http://fcsc.caritas.org.hk

 

Men's Hotline

Caritas-Man's Hotline : 2649 1100
[Wednesday: 2:00 pm-5:00 pm]

Website: http://family.caritas.org.hk/ser/hotline.html

 

 

Harmony House Third Path Man's Services : 2295 1386
[Monday, Wednesday, Friday: 2:00 pm-10:00 pm]

Website:
http://www.harmonyhousehk.org/eng/serviceimage/service7_eng.htm


Family and Intimate Partner Relationship Hotline for Men
:
2890 1830 [24 Hours]

Website : http://www.poleungkuk.org.hk/en/20090826522/integrated-family-services/hotline-service.html

 

美好家庭一起維繫 勿用暴力解決問題

Women's Hotline


Harmony House 24-hour Women Hotline :
2522 0434
[24 hours]

Website: http://www.harmonyhousehk.org/index.asp

HK Association for the Survivors of Women Abuse (Kwan Fook) Hotline service : 3145 0600
[Monday-Thursday: 10:00 am-1:00 pm, 2:00 pm-5:00 pm]

 

不容性暴力 反抗要積極

Victims of Sexual Violence

CEASE Crisis Centre 24-hour Hotline: 18281
Website: http://ceasecrisis.tungwahcsd.org

RainLily: 2375 5322 [Monday - Friday : 9:00 am - 10:00 pm
Saturday
: 9:00 am - 1:00 pm]

Website: http://rainlily.org.hk

兒童身心易受創 一經傷害永難忘Child Abuse

Against Child Abuse : 2755 1122
[Monday-Friday :  9:00 am - 5:00 pm
Saturda
y :  9:00 am - 1:00 pm]

Website: http://www.aca.org.hk

End Child Sexual Abuse Foundation : 2889 9933
[Monday-Friday : 10:00 am -  6:00 pm]

Website: http://www.ecsaf.org.hk/English/index.php


Suicide Prevention

The Samaritan Befrienders Hong Kong : 2389 2222 [24 hours]

Website: http://www.sbhk.org.hk


Suicide Prevention Services : 2382 0000 [24 hours]

Website: http://www.sps.org.hk

The Samaritans 24 Hour Multi-Lingual Suicide Prevention Service : 2896 0000

Website: http://www.samaritans.org.hk/



Criminal and Law Enforcement Injuries Compensation Scheme

The scheme aims to provide financial awards to persons who are injured as a result of a crime of violence (or to their dependants in cases of death), or by a law enforcement officer using a weapon in the execution of his duty. It is non-contributory and non-means-tested


Where the victim and the offender were living together as members of the same family at the time of the incident, assistance will only be payable under special circumstances (tel. no.: 2892 5220)

Website: http://www.swd.gov.hk/en/index/site_pubsvc/page_socsecu/sub_criminalan/

   
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Last Revision Date : 19 Aug 2019