Departmental Hotline Service

Introduction

• SWD hotline <2343 2255> provides information on welfare services in the form of voice messages or facsimile transmission to callers through a 24-hours interactive voice response system.
• SWD Hotline social workers are on duty from 9:00 am to 5:00 pm on Mondays to Fridays, and from 9:00 am to 12:00 noon on Saturdays to provide brief counselling, support and advice and arrange appropriate follow up services for those in-need.
• Outside the aforesaid duty hours (including public holidays), callers can choose to transfer their calls to the Hotline and Outreaching Service Team operated by Tung Wah Group of Hospitals for assistance from social workers. They may also leave a voice message or seek assistance from the police.

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