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Carer Support


SWD provides various kinds of subvented community care and support services to persons with disabilities/persons in mental recovery and their carers, including centre-based services, home-based services and other support services.  To enhance support for carers, SWD will roll out a number of measures from 2023, including setting up a Designated Carer Hotline for Carer Support and a One-stop Information Gateway for Carers, regularising the "Pilot Scheme on Living Allowance for Low-income Carers of Persons with Disabilities", launching a three-year Territory-Wide Publicity Campaign and "Support for Carers Project".

Designated Hotline for Carer Support 182 183

The 24-hour Designated Hotline for Carer Support 182 183 is manned by professional social workers, providing up-to-date information on community support resources, instant consultation and counselling, outreaching, emergency support and referral services etc. 

One-stop Information Gateway for Carers

The One-stop Information Gateway for Carers aims to raise awareness of carers about the available resources and to encourage them to seek help whenever needed. It covers information on services provided for elderly persons and persons with disabilities, caring skills, community activities and resources for carers, etc. The Information Gateway will be launched by the end of 2023.

Living Allowance for Low-income Carers of Persons with Disabilities

The Community Care Fund launched the "Pilot Scheme on Living Allowance for Low-income Carers of Persons with Disabilities" (The Pilot Scheme) in October 2016 with the aim of providing carers of persons with disabilities from low-income families with a living allowance to help supplement their living expenses so that persons with disabilities in need of long-term care may, with the help of their carers, receive proper care and remain living in the community. The Pilot Scheme will be regularised and renamed as the "Scheme on Living Allowance for Low-income Carers of Persons with disabilities" (the Allowance Scheme) with effect from October 2023. The monthly allowance will be increased from $2,400 to $3,000, benefitting about 5 000 carers of persons with disabilities. 

Launching the Territory-Wide Publicity Campaign

To raise public awareness of the importance and needs of carers, promote mutual assistance in the community and cultivate a carer-friendly environment, SWD will launch a three-year territory-wide publicity campaign from 2023-24. The campaign includes production of Television and Radio Announcements in the Public Interest, production of publicity materials and leaflets, organising signature events and putting advertisements on public transports, etc. District Social Welfare Offices of SWD will take account of district characteristics and collaborate with NGOs providing elderly and rehabilitation services and local organisations to organise carer-centric programmes and public education activities to jointly promote carer support and offer practical assistance to carers.

Support for Carers Project

Since October 2018, SWD launched the "Support for Carers Project" which aims to provide basic training to frontline property management personnel, so as to equip them with knowledge on how to identify and assist needy elderly persons and carers, and provide them with information on welfare services in the community, so that they may make use of the community resources when necessary to support ageing in place for elderly persons. SWD will extend the Project for three years starting from October 2023 and expand its scope to cover persons with disabilities.

Pamphlet of Carer Support Service

Item / Name Download File / Link
Additional information of Services Supporting the Carers can be downloaded here: PDF