Community Care Service Voucher Scheme for the Elderly (CCSV)
Introduction
The Community Care Service Voucher Scheme (CCSV) for the Elderly (the Scheme) provides community care services (CCS) through adopting "money-following-the-user" and "affordable users pay" subsidy mode.
Features of the Scheme
- "Money-following-the-user": directly subsidise eligible elderly persons so that they can freely choose and switch Recognised Service Providers (RSPs) under the Scheme, and adjust service items and volumes.
- "Affordable users pay": the less an elderly person can afford, the more government subsidy he/she receives.
- Mixed mode services: elderly persons can use both day care and home care services at the same time.
Details of the Scheme
The service delivery modes include: (i) centre-based service (full-time or part-time); (ii) home-based service; and (iii) centre-based and home-based service (mixed mode).
| Item / Name | Download File |
|---|---|
| Service Items of CCSV |
Elderly persons may choose any voucher value in-between the ceiling and floor voucher values (both values inclusive) to purchase service packages according to their needs (The ceiling and floor monthly voucher values for 2025-26 are $10,664 and $4,459 respectively).
SWD will take into account the family household income of the elderly person and his/her residing family members to conduct financial condition assessment with reference to the quarterly Median Monthly Domestic Household Income released by the Census and Statistics Department so as to determine the co-payment category of the elderly person. There are six categories of co-payment. Elderly persons are required to pay for the co-payment amount according to the rate of 5%, 8%, 12%, 16%, 25% or 40% of the service package value of CCSV while the government will pay for the remaining amount of the service package value.
| Item / Name | Download File |
|---|---|
| Co-payment Table for the Scheme (with effect from 1 April 2025) |
- Video on the Scheme:
| Item / Name | Link |
|---|---|
| Understanding the Scheme (Chinese version with bilingual subtitles) | Link |
Voucher Information System for the Elderly
The Voucher Information System for the Elderly (VISE) is a web portal system manned by SWD. The eligible elderly persons being invited to join the scheme might submit application form, calculate CCSV Co-payment Category, real-time check their voucher usages, search for RSPs and confirm their service packages as well as download the monthly service timetable, etc., through VISE.
| Item / Name | Link |
|---|---|
| Voucher Information System for the Elderly (VISE) | Link |
| Submission of Application Form (Eligible Elderly Persons Only) | Link |
| Calculate CCSV Co-payment Category | Link |
Eligibility Criteria
Eligible elderly persons who have been assessed and recommended for CCS or residential care services (RCS) under SWD's Standardised Care Need Assessment Mechanism for Elderly Services and are waitlisting for subsidised CCS and/or RCS on the Central Waiting List (CWL) for Subsidised Long Term Care Services without any kind of RCS or subsidised CCS being received.
How to Apply
SWD will send invitation letters to the eligible elderly persons in batches according to their application dates on the CWL for subsidised LTC services, inviting them to join the Scheme. The eligible elderly persons who are invited can submit the completed application form together with the supporting documents to CCSV Office. They can also submit the online application via VISE.
In general, the SWD will complete the vetting and approval process and issue the vouchers within four weeks upon receipt of applications.
| Item / Name | Download File / Link |
|---|---|
| Video on the Scheme - How to apply and use the CCSV (Chinese version with bilingual subtitles) | Video |
Recognised Service Providers and their Services
To make it easier for the members of public and voucher users to identify RSPs under the CCSV Scheme, the SWD has provided each RSP with below logo sticker which would be displayed at a conspicuous position (e.g. entrance or reception counter, etc.) of the service unit.
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Please click here to download the information of the RSPs of the Scheme.
| Item / Name | Link |
|---|---|
| Full List of RSPs | |
| List of RSPs by serving district | Link |
| List of RSPs providing rental service of Assistive Technology products |
Useful Information and Download
| Item / Name | Download File / Link |
|---|---|
| Service Leaflet | |
| Frequently Asked Questions | |
| SWD Elderly Information Website | Link |
| Customer Satisfaction Questionnaire | |
| Service Statistic of the CCSV Scheme (Chinese version only) |
| Item / Name (SWD commissioned the Sau Po Centre on Ageing of the University of Hong Kong to conduct evaluation studies on the Scheme) | Download File |
|---|---|
| Executive Summary of Mid-term Evaluation Report of Evaluation Study of the First Phase of the Pilot Scheme on CCSV for the Elderly | |
| Chapter 8 "Implications and Conclusions" of Final Evaluation Report of Evaluation Study of the First Phase of the Pilot Scheme on CCSV for the Elderly | |
| Executive Summary of Final Evaluation Report of Evaluation Study of the Second Phase of the Pilot Scheme on CCSV for the Elderly |
| Item / Name (Customer Satisfactory Surveys of the Third Phase of the Pilot Scheme) | Download File |
|---|---|
| Executive Summary of Customer Satisfactory Surveys of the Third Phase of the Pilot Scheme (Chinese Version Only) |
Enquiry
SWD Community Care Service Voucher Office
| Address: | Rooms 2601-05A, 26/F, Two Chinachem Exchange Square, 338 King's Road, North Point, Hong Kong |
|---|---|
| Telephone No.: | 3107 3013 (from Mondays to Fridays, 9:30 am to 1:00 pm and 2:30 pm to 5:00 pm, except public holidays) |
| Fax: | 2117 1264 |
| E-mail: | ccsv@swd.gov.hk |